DineEasy

Restaurant Food Ordering Application

Platforms

Mobile application

Deliverables

UI/UX Design | Food Ordering App

What is the DineEasy Restaurant Booking App?

Introduction

Businesses must increasingly put their goods and services at the customers’ fingertips due to the proliferation of smartphones and consumer apps. The restaurant business is the same.

The online food ordering industry has grown at an incredible rate of 300% in recent years, and since 2014, it has accounted for almost 40% of all restaurant revenues. Traditional brick-and-mortar restaurants must, therefore, value online customer service and meal delivery just as much as their dine-in offerings.

This case study examines MetaSchematics’s creation and deployment of a customized meal-ordering app for Fusion, a well-known restaurant chain. The study examines the project’s overview, the restaurant’s difficulties, and how the app worked as a practical remedy for their needs.

ProjectOverview

Overview

A well-known local restaurant called Fusion Restaurant set out to improve the ordering process and the general dining experience for its patrons. They looked to MetaSchematic for a tailored solution after seeing the need for a more efficient and enhanced meal ordering system.

Problem Statement

Business Challanges

Fusion’s particular needs and difficulties were carefully examined by MetaSchematic. Utilizing their experience, we created a custom meal-ordering software that was intended to improve operational effectiveness and enable Fusion to maintain its position as a market leader.

Project Goals

Our Challanges

Poor Communication

It was challenging for the restaurant to make sure that diners, delivery workers, and culinary staff were all communicating effectively. Customers were frequently unhappy as a result of delays, inaccurate orders, and other issues.

Manual Order Processing

Manual order-handling procedures were used, which resulted in inefficiencies and raised the risk of human mistakes. This had an adverse effect on both operational efficiency and the general customer experience.

Absence of Order Tracking

Because they lacked a trustworthy way to check the status of their orders, customers were left in the dark and maybe frustrated.

Fusion Restaurant sought to overcome a number of expected obstacles when digitizing their meal ordering and delivery processes, such as:

Our Solution

Fusion desired a digital interface, so their order management processes were simpler, and comprehensive but easy to use, making it possible for customers to place their meal orders. The problems that Fusion restaurant faced are solved with cutting-edge meal ordering software from MetaSchematic. Customers will be able to view menus and customize their orders as well as make secure payments using the easy-to-use app of the solution.

To ensure openness and prompt updates, the app integrated order tracking, in real-time. It further easily interfaces with the restaurant’s current systems to effectively administer orders while ensuring smooth deliveries of meals.

Our Results

Prime Deliverables

Streamlined processes By doing away with manual procedures, the software lowers order management errors and inefficiencies.
Enhanced precision of orders The app reduces the possibility of mistakes by letting users personalize their orders, which increases user loyalty and pleasure.
Order tracking and communication in real time Customers may keep informed and receive delivery estimates through the app’s tracking feature, which also enables quick customer help when necessary.
Individualized suggestions By offering tailored suggestions according to user preferences, the app can improve both customer engagement and the entire eating experience.

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Restaurant Food Ordering App